Frequently Asked Questions

When should I use the Medical Consultation Service?

You should use the Medical Consultation Service when you want to talk to a doctor by phone or video about non-emergency health issues while you are travelling, such as sinus problems, respiratory infections, allergies, flu symptoms, rashes or other illnesses.

Your doctor will diagnose your symptoms and advise on your situation, which may include a medical prescription for you to redeem at a local pharmacy.