Frequently Asked Questions

Do I have to pay to use the Medical Consultation Service?

The 24/7 Medical Consultation Service is included with all our travel insurance policies as standard, so there are no additional charges to use the Doctor Please! app or call back service.

If your doctor issues a prescription, the amount you have to pay the pharmacy when collecting your prescription will be covered under the medical expenses benefit of your travel insurance policy. Please note that excess limits apply when claiming for a prescription under medical expenses.