Frequently Asked Questions

Can I get a prescription through the Medical Consultation Service?

Although prescriptions are not guaranteed, they may be issued by your doctor after a video or phone consultation if medication is deemed necessary.

Prescriptions issued following a consultation requested via the Doctor Please! app will be made available to view and download as a PDF from your Doctor Please! account.

Prescriptions issued following a telephone consultation will be sent directly to a local pharmacy for you to collect when ready.

The amount you have to pay the pharmacy when collecting your prescription will be covered under the medical expenses benefit of your travel insurance policy. Please note that excess limits apply when claiming for a prescription under medical expenses.