Frequently Asked Questions

How long does it take to process a claim?

The amount of time required to process your travel insurance claim can depend on a range of factors, including:

  • the type of claim you’re making - claims for certain policy benefits require more steps to process and may take longer than others
  • the time of year your claim was made - during the peak summer travelling season, claims may take longer than in the quieter winter months
  • the amount of time between the incident and your claim
  • the supporting evidence provided

As a general rule, it is best to make your claim at the earliest opportunity after an incident and provide as much detail and supporting evidence as you can. This will help make the claim process as fast and smooth as possible.