Your policy wording and Insurance Product Information Document (IPID) will confirm the underwriter of your travel insurance policy. Please select the relevant insurer below to view the FAQ information that applies to your policy.
The following FAQ provides information about travel insurance policies underwritten by Inter Partner Assistance S.A. If your policy wording and IPID confirm that Inter Partner Assistance S.A. is your insurer, this FAQ information is relevant to your policy.
If you've registered a claim and you're waiting for an update, please be assured that the claims teams are doing everything they can to progress your claim in a timely manner. You will receive a notification whenever the status of your claim changes.
Please use our online contact form to ensure you're directed to the appropriate team to provide an update on your claim as quickly as possible.
The following FAQ provides information about travel insurance policies underwritten by AWP P&C S.A., which is part of the Allianz Group. If your policy wording and IPID confirm that AWP P&C S.A. is your insurer, this FAQ information is relevant to your policy.
If you’ve registered a claim and you’re waiting for an update, please be assured that the claims teams are doing everything they can to progress your claim in a timely manner.
If you require an urgent update, please call the Allianz Travel Claims team on +44 (0)20 8239 3916 during their normal office opening hours of 9am to 5pm on Monday to Friday.