Frequently Asked Questions


If I have to cancel my trip am I able to claim back for my pre-paid excursions?


Your policy wording and Insurance Product Information Document (IPID) will confirm the underwriter of your travel insurance policy. Please select the relevant insurer below to view the FAQ information that applies to your policy.


Inter Partner Assistance S.A.


The following FAQ provides information about travel insurance policies underwritten by Inter Partner Assistance S.A. If your policy wording and IPID confirm that Inter Partner Assistance S.A. is your insurer, this FAQ information is relevant to your policy.


All Coverwise policies provide cover of up to £250 for irrecoverable unused excursions that you have pre-paid or are contracted to pay in the event that you have to cancel your trip for a reason listed within the policy. For full details please refer to the full policy wordings.


AWP P&C S.A


The following FAQ provides information about travel insurance policies underwritten by AWP P&C S.A., which is part of the Allianz Group. If your policy wording and IPID confirm that AWP P&C S.A. is your insurer, this FAQ information is relevant to your policy.


Our travel insurance policies provide cover for lost pre-paid excursions as a result of trip cancellation (under the normal terms and conditions of the Trip Cancellation section of cover).


Please refer to our travel insurance policy wordings for all relevant conditions and exclusions of Trip Cancellation cover.