Frequently Asked Questions


Will my policy cover me if I cancel my trip because I do not want to pay for PCR tests?


Unfortunately, this situation is not a listed peril within our travel insurance and cannot be claimed for.


Please make sure you contact your transport and accommodation providers (and any other companies with which you have booked services) as soon as possible, to establish your legal rights and any additional support they may be offering.


We'll be happy to assist with policy date changes (within our underwriter's terms), where trip date changes are offered by your travel providers.


Please visit our coronavirus guidance page for full details on the situations covered by our enhanced cover for COVID-19.

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