Your policy wording and Insurance Product Information Document (IPID) will confirm the underwriter of your travel insurance policy. Please select the relevant insurer below to view the FAQ information that applies to your policy.
The following FAQ provides information about travel insurance policies underwritten by Inter Partner Assistance S.A. If your policy wording and IPID confirm that Inter Partner Assistance S.A. is your insurer, this FAQ information is relevant to your policy.
When you purchase a Coverwise annual multi-trip policy from us, we will ask your credit or debit card provider to set up a continuous payment authority. This means that, assuming everyone insured on the policy remains eligible, we will apply to renew the annual multi-trip travel insurance within two days of its expiry date to make sure all the insured persons benefit from uninterrupted cover.
When we apply to renew a policy, we will use the payment details provided at the time of taking out the original policy. Many card providers will transfer existing continuous payment authorities to new and replacement payment cards, although this is not always the case and if we are unable to renew your policy, we will email you on, or shortly before, the expiry date of the policy to ensure you are aware that cover is no longer in force.
To thank you for insuring with us, your renewal policy will benefit from an automatic discount, which will guarantee it costs less than buying an equivalent new policy. Consequently, the price of your renewed policy will almost certainly be different to the original policy and we will email you at the address you provided at least 21 days before your current policy is due to expire and advise you of the premium for the next 12 months.
Of course, if you would prefer that we do not automatically renew your policy, please let us know at any time by sending an email to info@coverwise.co.uk confirming your request along with your Policy Number. You can always ask us to renew later if you change your mind.
If any further information on the renewal process would be helpful, please contact us by telephone on 01903 255 650 (Mon-Fri: 09:00-18:00, Sat: 09:00-14:00) or by email at info@coverwise.co.uk.
The following FAQ provides information about travel insurance policies underwritten by AWP P&C S.A., which is part of the Allianz Group. If your policy wording and IPID confirm that AWP P&C S.A. is your insurer, this FAQ information is relevant to your policy.
Renewals on annual multi trip policies
When you buy a Coverwise travel insurance policy, you can choose if you want the policy to renew automatically.
We will send you a renewal notice at least 21 days before the end of your insurance period. This will show:
- The price you paid last year,
- The cost to renew,
- If your policy will automatically renew,
- How you can make changes to your policy, and
- What you need to do if you don’t want your policy to renew.
You should check this to make sure all your details are still correct.
Automatic renewals
Renewing this way should avoid a gap in cover and you will continue to have cover to cancel a trip.
If you have not told us you do not want your policy to automatically renew we will take payment and renew your policy 2 days before your policy ends.
If payment does not go through, for example your card details are out of date, we will contact you. Your policy will not renew, and you will not have cover in place after the expiry date.
Manual renewals
We will contact you before your policy expires to explain what you need to do if you want to continue your cover.
All policies
You can switch automatic renewal on or off at any time by contacting us.
Email: info@coverwise.co.uk
Phone: 01903 255 650