Frequently Asked Questions

How do I request a refund of my premium?

If your cover no longer meets your needs, you can cancel your policy and receive a full refund as long as:

  • you contact us within 14 days of receiving your policy documents
  • you have not travelled
  • you have not made and do not intend to make a claim against your policy
  • no incident likely to give rise to a claim against your policy has occurred

To submit your cancellation request, please visit our online contact form.