Frequently Asked Questions

I am awaiting a medical diagnosis/test results can I buy a policy from Coverwise?

We are unable to offer a travel insurance policy if you or anyone you wish to insure is awaiting a diagnosis, surgery, treatment, tests or investigations (or their results) for any medical condition, or suffering symptoms that have not yet been discussed with a doctor.

Please contact us once you have received your treatment, surgery, test results or diagnosis of symptoms. Our customer service team are available on 01903 255 650 during office hours which are 9am to 6pm Monday – Friday and 9am to 2pm on a Saturday.

Money Helper - Medical Directory

If you have or have had a serious pre-existing medical condition that Coverwise cannot offer cover for, Money Helper (provided by HM Government) can help you find specialist cover through their Medical Directory.

You can access the directory:

  • online through the Money Helper website
  • by phone on 0800 138 7777 - calls are free and lines are open Monday to Friday, 8am to 6pm

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