Frequently Asked Questions

Why do I need to declare a pre-existing medical condition to you if it is controlled with medication and I no longer suffer from the symptoms, surely as long as I take my medication I no longer have the condition?

A number of medical conditions are controlled and managed by prescribed medication, where medication is taken as directed by your doctor or consultant symptoms can improve or disappear completely. However this does not mean that you no longer have the underlying problem/medical condition it usually just means that the condition is being managed.

It is important that when you obtain a quotation from Coverwise you answer any questions that we raise honestly and completely to ensure that if we are able to offer you a policy, the selected cover meets your needs.

We are open from 9am until 6pm Monday to Friday and from 9am until 2pm on a Saturday.

Money Helper - Medical Directory

If you have or have had a serious pre-existing medical condition that Coverwise cannot offer cover for, Money Helper (provided by HM Government) can help you find specialist cover through their Medical Directory.

You can access the directory:

  • online through the Money Helper website
  • by phone on 0800 138 7777 - calls are free and lines are open Monday to Friday, 8am to 6pm

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