Your policy wording and Insurance Product Information Document (IPID) will confirm the underwriter of your travel insurance policy. Please select the relevant insurer below to view the FAQ information that applies to your policy.
Inter Partner Assistance S.A.
The following FAQ provides information about travel insurance policies underwritten by Inter Partner Assistance S.A. If your policy wording and IPID confirm that Inter Partner Assistance S.A. is your insurer, this FAQ information is relevant to your policy.
Cover is provided for baggage delay on the outward journey on Silver Plus, Gold and Platinum policies, which allows you to
purchase emergency replacement clothing, medication and toiletries if yours are temporarily lost in transit and not
returned to you within 12 hours. This cover would not apply on the return journey as it would generally be accepted
that alternative clothing, toiletries and medication would be available at home.
AWP P&C S.A
The following FAQ provides information about travel insurance policies underwritten by AWP P&C S.A., which is part of the Allianz Group. If your policy wording and IPID confirm that AWP P&C S.A. is your insurer, this FAQ information is relevant to your policy.
Our travel insurance policies provide cover for the emergency replacement of clothing, and toiletries if your baggage is temporarily lost in transit during your outward journey and not returned to you within 12 hours.
However, this cover does not apply to your return journey, as it is expected that alternative essentials would be available at your permanent home address.