News and Press

Press Releases


The following advice has been issued by AXA, our insurer, for customers affected by the collapse of Monarch Airlines.

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Dedicated helplines have been set up by the CAA. The number for customers in the UK is 0300 303 2800 and customers currently overseas should use +44 1753 330330

The Civil Aviation Authority (CAA)

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The following advice has been issued by AXA, our insurer, on Adverse Weather Conditions

In the case of your travel plans being impacted, please contact your airline/transport provider or the airport/transport terminal you are due to be flying/travelling from to check the latest information about your travel arrangements.

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July 10, 2015

We have received the following statement from AXA in relation to Tunisia:

The FCO has now advised against all but essential travel to Tunisia. Given this advice AXA will help all its customers who are in Tunisia to return home to the UK.

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July 03, 2015

In recognition of the difficulties policyholders may face withdrawing money when visiting Greece and the consequent need to travel with larger amounts of cash and currency, we have increased the cover provided by our insurance policies.

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Tunisia   (read more)

June 29, 2015

Following the tragic events is Tunisia, we would like to pass on our deepest sympathy to all those affected. The safety of customers remains our top priority and if you have been impacted by the terrorist activity our teams are here to help. If you need emergency medical guidance or support please call 0203 126 4042 or if you wish to speak to our claims department, please call 0330 024 8315

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June 05, 2013

France has warned of mass disruption at airports during the planned 3-day strikes. France’s main airports have asked airlines to cut their flight timetables by 50% after the French DGAC (Direction Générale de L'aviation Civile / Civil Aviation Authority) announced strike action by employees of the Air Traffic Control services. The strike will start at 06:00 hours (French time) on Tuesday 11th June and continue until Friday 14th June at 05:59 hours (French time).

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April 12, 2013

Spring storms unleashed heavy snow, rain and high winds, including tornadoes, across parts of the central United States this Wednesday, leaving thousands of travellers either stranded at airports or unable to even leave their destination.

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February 20, 2013

A 5 day strike at Iberia starts today, ending on Friday 22nd February, as twenty thousand employees of the Spanish airline protest against the corporate restructuring plan.

Despite the strike, Iberia is currently guaranteeing minimum service levels of 90% of long-haul flights, 61% of short-haul flights and 46% of domestic flights.

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August 15, 2012

Two earthquakes, measuring 6.4 and 6.3 on the Richter scale, hit the western Azerbaijan province on 11th August causing significant damage. The epicentres of these quakes were 60 km and 49 km from Tabiz city.

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July 24, 2012

Typhoon Vicente hit East China and Hong Kong during the night of Tuesday 24th bringing winds of more than 140 km/h and heavy downpours.

According to local medical authorities, 120 people were injured and 15 hospitalised. The typhoon caused the closure of the Hong Kong stock exchange for the morning and reopened in the afternoon.

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