Frequently Asked Questions


How can I make a claim on my policy?


If you'd like to make a claim against your travel insurance policy under any section other than Gadget cover (see below), please fill in and submit an AXA Travel Insurance claims notification online.


When AXA have received your details, their claims team will register your claim and be in touch with you throughout the process.


Gadget claims


If you opted to include Gadget cover when your policy was purchased and would like to make a claim under the Gadget cover section, please fill in and submit a Davies Group claims notification online.


When Davies Group have received your details, their claims team will register your claim and be in touch with you throughout the process.


Existing claims


If you've submitted a claim and you're waiting for an update, please be assured that the claims teams are doing everything they can to progress your claim in a timely manner.


They will be in touch with you throughout the process, and we thank you for your patience.


Please be aware that, as claims processes are provided by AXA and Davies Group, the Southdowns Sales and Service team are unable to help you with information about an existing claim.