Frequently Asked Questions


How do I request a refund of my premium?


If your cover no longer meets your needs, you can cancel your policy and receive a full refund as long as:


  • You contact us within 14 days of receiving your policy documents
  • You have not travelled
  • You have not made and do not intend to make a claim against your policy
  • No incident likely to give rise to a claim against your policy has occurred

To submit your cancellation request, please visit our online contact form.