Frequently Asked Questions


What services do you offer?


Your policy wording and Insurance Product Information Document (IPID) will confirm the underwriter of your travel insurance policy. Please select the relevant insurer below to view the FAQ information that applies to your policy.


Inter Partner Assistance S.A.


The following FAQ provides information about travel insurance policies underwritten by Inter Partner Assistance S.A. If your policy wording and IPID confirm that Inter Partner Assistance S.A. is your insurer, this FAQ information is relevant to your policy.


The products available via our own website, aggregator sites and through our call centre offer a broad selection of options to suit your personal needs and budget. General assistance is available at the end of a telephone line or through our email service, click here and in the event of an emergency you will be supported by AXA Travel Insurance experts in this area.


AWP P&C S.A


The following FAQ provides information about travel insurance policies underwritten by AWP P&C S.A., which is part of the Allianz Group. If your policy wording and IPID confirm that AWP P&C S.A. is your insurer, this FAQ information is relevant to your policy.


The insurance products available via our website, price comparison sites and through our UK-based call centre offer a broad range of options to suit a variety of needs and budgets.


General enquiry and policy administration support is provided by our Sales and Service team via phone and email channels.


In the event of a claim or medical emergency, assistance will be provided by the Allianz Travel Claims and Emergency Assistance teams.