Frequently Asked Questions


What are good reasons for cancelling or cutting short my trip?


Your policy wording and Insurance Product Information Document (IPID) will confirm the underwriter of your travel insurance policy. Please select the relevant insurer below to view the FAQ information that applies to your policy.


AWP P&C S.A


The following FAQ provides information about travel insurance policies underwritten by AWP P&C S.A., which is part of the Allianz Group. If your policy wording and IPID confirm that AWP P&C S.A. is your insurer, this FAQ information is relevant to your policy.


You can find a full list of the causes of cancellation that are covered by our travel insurance policies in the Trip Cancellation section of your policy wording, but common reasons include:


  • An injury or illness that stops you travelling when a doctor advises you or a travelling companion to cancel your trip before you cancel it
  • Your primary residence becomes uninhabitable
  • A close family member is seriously injured or ill. The illness, injury, or medical condition must be considered life threatening by a doctor or require hospitalisation.
  • You are legally required to attend a legal proceeding during your trip whe the attendance is not in the course of your occupation (for example, if you are attending in your capacity as an attorney, court clerk, expert witness, law enforcement officer or other such occupation, this would not be covered)

Inter Partner Assistance S.A.


The following FAQ provides information about travel insurance policies underwritten by Inter Partner Assistance S.A. If your policy wording and IPID confirm that Inter Partner Assistance S.A. is your insurer, this FAQ information is relevant to your policy.


You can find a full list of the causes of cancellation that are covered by Coverwise Travel Insurance in the Cancellation section of your policy wording, but common reasons include:

  • an injury or illness that stops you travelling
  • serious damage to your home (such as a fire or flood)
  • a close family member is seriously injured, ill or dies
  • you're called up for jury duty