European Power Outage

We are pleased to confirm that the underwriter has agreed to extend policy trip durations free of charge for existing customers that have been impacted by the power failures in Spain and Portugal where policies have or will expire before you are able to return home.

The underwriter has offered this extended coverage free of charge for customers that purchased their insurance policy before this incident became a known risk, and on the understanding that customers accept the first alternative option offered to them and don't delay their return.

Your Airline, Tour Operator, or transport provider, is responsible for providing you with alternative transport options or providing refunds for services not supplied, please refer to their terms and conditions for information and their customer service departments for support and advice.

We are unable to assist with claims enquiries within the Coverwise Sales and Service office as all claims are managed by AXA Travel Insurance. To submit a claim, please review the terms and conditions of your selected policy and use the 'Make a claim' process, which will take you directly to the AXA claims portal

The AXA Travel Insurance claims team can also be contacted on 0330 024 8315, please be aware that all telephone lines (AXA Travel Insurance claims office and the Coverwise Sales and Service office) will be busy following this unexpected major incident.