Parts of Europe and the UK are currently experiencing adverse weather conditions, including snow and frost, which are causing disruption to transport for customers departing on, or returning from, trips abroad.

Below is important information about how your travel insurance policy may provide cover.

If you are currently overseas

If you hold a Coverwise Standard Plus, or any Bronze, Silver, Gold, or Platinum policy and are currently abroad, your travel insurance will automatically extend due to the current adverse weather disruption. This extension will remain in place until you are able to return home safely, provided that you do so as soon as reasonably possible.

If you hold a Coverwise Standard policy, you will need to arrange an extension by speaking with our Sales and Service Team by telephone on 01903 255 650 in order to maintain cover.

Important note on known events

As the current adverse weather conditions and resulting disruption are now a known risk, any policies purchased with prior knowledge of these conditions will not automatically extend and will not provide cover for claims arising directly from these events.

If you have not yet travelled

If your trip has not yet started, we recommend that you contact your airline, transport provider, or the transport terminal you are due to depart from to check the latest information about your travel arrangements. Airlines should offer either a refund for unused tickets or an alternative flight.

If you need to change the dates of your Single-Trip policy and do not intend to make a claim, we may be able to amend your travel dates at no additional charge.

If your Policy Wording includes sections for Travel Delay or Missed Departure cover, please review the terms and conditions as these explain what compensation may be available and the evidence required to support your claim.

Making a claim

If you need to speak with a member of the AXA Travel Insurance Claims Team, please call 0330 024 8315.

Please note that the Coverwise Sales and Service Team is unable to discuss or register claims.