Frequently Asked Questions

Why am I no longer able to exclude cover for my pre-existing medical conditions?

Until very recently customers were able to purchase travel insurance policies from us and exclude cover for their medical conditions by accepting the Insurance Conditions relating to Health. Our standard policies are no longer suitable if anyone to be insured on a policy:

a) Is awaiting a diagnosis, surgery, treatment, tests or investigations (or their results) for any medical condition, or suffering symptoms that have not yet been discussed with a doctor.


b) Has suffered any medical condition that has required prescribed medication or treatment including surgery, tests or investigations within the last 5 years.

However, we are pleased to confirm that we are now able to provide cover for a range of pre-existing medical conditions on our ‘Select’ policies subject to full declaration, medical screening and where applicable by collecting additional premiums.

We are open from 9am until 6pm Monday to Friday and from 9am until 2pm on a Saturday.

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