Frequently Asked Questions


I am hoping I will recover in time to go on my trip can I delay cancelling?


Cancellation charges tend to rise the closer you get to your trip departure date. For this reason it is important that you call the AXA Travel Insurance Claims Unit for advice and information on + 44 (0)203 126 4042.


If you decide to wait and do not call the claims unit for advice, and your situation leads to the Tour Operator, service provider or agent increasing their charges, unfortunately, the additional costs will not be considered as part of your claim.